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Van Nuys Auto Repair & Body

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My Wife Just Took the Car But Forgot the Keys!

One of the more interesting aspects of owning an auto repair shop is that occasionally you get phone calls that just make you smile. A few weeks ago Herb, a long-time client, called. He sounded a bit panicked, not like him at all. He told me that Jayne, his wife, had just left to visit a friend about a half hour away. After she had been on the road for about 10 minutes, he noticed that she had left the key fob on the kitchen counter. She was able to start the car away because it was within range of the fob (five to 20 meters or approximately 16 to 65 feet). He was confident that she hadn’t yet realized what happened. Herb wanted to know if Jayne would be able to restart the car without the fob. He was on his way out and didn’t want to leave her stranded. When I suggested he call her, he said she never answers her phone when she is driving and refuses to text. I then told him that I was certain Jayne knew about the problem because a message should have popped up the dashboa ... read more

Flying Out of Burbank or Van Nuys and Desperately Need Your Car Serviced? Call AutoAid! It Will Be Done Before You Return!

You’re busy flying here and there for work or leisure and trying to fit a multitude of other tasks, including your car maintenance, into a very tight schedule. If you can get your dry cleaning picked up from your home or office and delivered back to you, your groceries ordered online and brought to your home, and can hire someone to stop by your house to walk and feed your pets while you are away--why can’t you find someone to service your car, van or truck while you are traveling? AutoAid Concierge Service You can! As part of AutoAid’s Concierge Service, your vehicle can be retrieved from Burbank Airport or the LAX Flyaway in Van Nuys and brought back to our shop in Van Nuys to have any maintenance or repair performed on it while you are gone. Upon your return, your car will have been serviced and will be back in a parking space at either of those two destinations. Not taking your car to the airport? We can pick it up directly from your home or office and service ... read more

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YOU LOVE driving your car. AAA LOVEs keeping it running.

YOU LOVE driving your car. AAA LOVEs keeping it running.

Courtesy Car vs. Rental Car: What’s the Difference?

By Jack Bulko If you own a vehicle, no matter the make or size, there will come a time when it must go into the shop for repairs. Sometimes the visits are for a routine check-up such as an oil and filter change or belt replacement, not anything that will put your car out of commission for more than a day. And other times your car requires far more work and parts may need to be ordered. You feel lucky because unlike your friend who goes to a local, family-owned repair shop and has to rent a vehicle when his car, truck or van needs repair, you get off cheaply. You have all your repairs done at the dealership. Not only do they offer a free courtesy car and shuttle service, you also get to wait in their luxurious customer service lounge replete wit ... read more

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Is Your Non-Profit Vehicle Being Serviced Properly?

By Jack Bulko Are you tired of having to run around and rent a car, truck or van whenever one of your fleet vehicles is on the fritz? As a nonprofit organization you can’t afford downtime, and yet that’s what happens when one of your vehicles breaks down. Whether you are a small or large nonprofit, you rely on your transportation vehicles for pickups, deliveries, transportation of clients, etc. Your fleet is inherent to the smooth operation of your organization, so when it is down for the day or longer due to engine problems, brake issues, battery replacement or a simple tune-up, it directly affects how your institution functions. And because of the wear and tear you and your staff put on your vehicles on a daily basis, they need regular maintenance to remain safe on the road. At AutoAid, we offer superior repair and maintenance for all nonprofit fleets. As a AAA approved auto repair shop, we wor ... read more

When Oil Service is More Than Just Oil Service

Do you remember the days when you brought your car in for an oil change or another type of maintenance, and both you and your car were treated like royalty? Your vehicle’s oil and air filter weren’t the only things being checked or changed. The auto repair mechanic gave your vehicle the once over looking for any potential problems that might occur down the road. Not only that, but the mechanic wore a crisp uniform with his name embroidered on it, just above the pocket. After seating you in a comfortable, clean area with refreshments, he focused on getting your car back in pristine condition. He may have even given it a quick carwash before returning it to you. Ah, the good old days. Well, believe it or not, these amenities and courtesies are still part of AutoAid’s everyday operation. We take customer service seriously because we don’t just want your business today. We want you to come back time an ... read more

AAA Members Save on Quality Preventive Maintenance

AAA Members Save on Quality Preventive Maintenance

Your Car and Truck Doctor: Asking the Right Questions

You bring your car or truck into a service station for maintenance or repair. Then what? Do you rely entirely on the mechanic to alert you to any problems and fix them? Most people realize that their car’s health depends on a discussion between themselves and the mechanic, similar to a conversation you might have with your physician about your physical health—what’s working, what isn’t and why. The questions posed during your doctor’s visit and the answers you give allow the physician to make a more accurate diagnosis of your health. Our auto service technicians are the doctors for your car. And as your automobile or truck’s health professionals, we need as much information as you can supply to determine what is going on under the hood or the chassis. What Our Technicians Need to Know When you bring your car or truck into AutoAid, whether it is for a routine checkup or a speci ... read more

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Is My Hybrid/Electric Vehicle Really ON? It's So Quiet.

YES, your car is on, and NO, you aren’t the first person to ask us this question. Unlike the loud gas-powered engines that can be heard from blocks away, hybrid and electric cars have a much more stealth-like approach. AutoAid customers tell us their cars are so quiet they forget to turn them off! They only realize it when trying to lock the doors. Luckily, car manufacturers have figured this out and installed a safety device that won’t allow you to lock your vehicle if the engine is running. Extremely quiet car engines have also become a concern for pedestrians, especially those who have sight issues or are blind. If they can’t hear your car, then they don’t know your car is coming their way. What to Do About the Quiet If you already own an electric/hybrid car with no alert system, don’t be too concerned. But be aware of your surroundi ... read more

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Auto Insurance and Rebuilt/Salvaged Titles

So you just got in a wreck and your engine is beat up. You love your car with all the nostalgia and memories that come with it and you don’t want to give it up. However, your car insurance provider has deemed your car totaled and won’t let you get back on the road until you get a salvaged or rebuilt title. If you wish to keep your car, you will first need a professional like AutoAid to get the job done correctly to make sure your insurance company will accept the salvaged or rebuilt title. It’s important to know what these titles mean to you in order to make the best decisions moving forward. There’s a clear difference between a salvage and rebuilt title. A salvage title means the vehicle was totaled. A rebuilt title means that the car has been rebuilt from a totaled state. If a car is damaged to the point ... read more

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