Came in a little after 8AM on a Monday without an appointment for an oil change & general diagnostic. I acknowledged nobody likes to be put in that spot and my only requirement was I needed it back by 2 to pick my kid up from school. I received a text with photos from the diagnostic & a phone call around 1 when the car was ready for pick-up. They walked me through their findings without any pressure to follow up their recommendations immediately or even at their shop. They not only remembered that I needed it back ASAP - they remembered WHY I needed it back. It was a small but impressive detail, especially for a first time walk in customer, which is why I will go back to them to get the rest of that work done. Plus their sign said "The Mensch with the Wrench" - I love it!
Thanks for posting and sharing your experience. Looking forward to seeing you soon.