Van Nuys Auto Repair & Service Center


Angie's List
Female Friendly Dealer

What Does It Mean to Be a AAA-Approved Auto Repair Shop?

By Jack Bulko You’ve heard of AAA (the American Automobile Association) and may even be a member of the club, enjoying the perks and benefits that come along with membership in that organization. But are you familiar with AAA-Approved Repair Shops, or how going to one can positively impact the maintenance and repair of your vehicle? AAA sets rigorous standards for automobile repair shops that must be met before a car repair facility can receive that designation. To make sure these benchmarks are upheld, they send representatives to visit and vet shops throughout the country. AutoAid has been a AAA-Approved Repair Shop for over 30 years, and we are proud to be a member of the AAA family. But before we earned that title, we had to meet certain criteria. ASE-Certified Technicians. AAA demands that shops with their certification employ highly-trained automotive technicians that h ... read more

When You Are in Charge of Servicing Your Car for the First Time EVER

By Jack Bulko “My husband always took care of this and now he’s just dropped it into my lap! And if you think you’re going to take advantage of me because I’m a woman, you have another thing coming. I have been burnt more than once and it is not going to happen again!” All I had said to her up to that point was “How can I help you?” I could have raised my voice too, but I sensed the frustration in her voice and knew that her anger wasn’t directed toward me, at least, not exactly. I knew that she just wanted someone to listen to her and to help her solve her car issues in a fair way. So, I listened. I wanted to make her experience at AutoAid as pleasant as possible. After bringing her to our customer service waiting area for some coffee, we talked about the knocking noise she heard in her engine and what it might be. I explained that we perform a free ... read more

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