By Jack Bulko, AutoAid
If you’re like most of us, every few months you receive a report from your healthcare provider giving you an update on your test results, or suggestions on how to improve your overall health. AutoAid prepares a similar report that we text or email following our Car & Truck Courtesy Check, which looks at 38 vehicle points including the wipers and washer system, exterior lights, air conditioning, and battery, filters, oils and fluids, belts, hoses, tires, brakes, steering, and suspension. Our dedicated team of technicians then prioritize the maintenance or replacement of parts based on their diagnoses of your vehicle. Your car’s health report is one of the many value-added perks that we give our customers throughout the greater San Fernando Valley area.
How We Evaluate Your Car’s Health
We’re not the only auto repair shop in the Los Angeles area to provide a written report on a car’s performance, but we are one of the few that uses an interactive system allowing you to receive the report electronically with the added options of being able to view videos or see photographs of a damaged part or the internal workings of your car. A sample report has been included in this blog so that you can follow along as we describe the format. We find that our customers whether they are Millennials or seniors love this feature as it gives them a personalized view of their vehicle.
We Look at the Car from Its Exterior to Its Interior
The vehicle we tested, the date the inspection was performed and a three-line color-coded synopsis of the vehicles’ condition, noting how many of the areas examined passed inspection (green), how many had urgent issues (red), and the number of non-urgent problems (yellow) are displayed across the top of this digital report.
A box at the upper left of the page contains a color-coded scale, mimicking the information given above. The box has two tabs; one sporting a car icon and the other a tool icon. When the car icon is clicked, it brings up the make and model of the car, the license plate number, odometer count and the Vehicle Identification Number also known as the VIN. The tool icon provides AutoAid’s address and contact phone number.
On the right side of the report are a series of rectangular boxes divided into seven main areas. They include the:
The sections are easy to click through and provide concise information about the vehicle. Each box has a circle on the left that displays red, yellow or green indicating the health of that part. Our highly-trained team members note the condition of the part and if it needs repair, replacement or maintenance and when. Boxes with an icon of a strip of film indicate a video attachment and a camera icon signifies a photograph is attached.
Educating Our Customers is a Top Priority
This free report is something we suggest you hold onto so you have a better idea of when their tires, fluids, belts and other wearable parts of their car need to be checked. We'll remind them of course, but it never hurts to be proactive about your automotive decisions. Ask us about our Car & Truck Courtesy Check and get an idea of how good we really are at what we do. We look forward to helping you maintain the health and longevity of your car or truck whether it’s a domestic, Asian or European make and model. We've made it convenient to make an appointment online, or you can call us at (818) 305-6632 or stop by our shop in Van Nuys. And don't forget to check out specials before you bring our car in!