By Jack Bulko, AutoAid
The other day I was speaking with another repair shop owner. He was complaining about Yelp! and similar online review sites, saying that positive auto repair reviews are few and far between. I told him that it depends a great deal on the shop’s capabilities, the mechanic’s knowledge and the level of customer care. Then I asked him:
- What is your customer service like?
- What, if any, perks do you offer your customers?
- Do you offer discounts/coupons?
- Do you make yourself available to answer existing or potential clients’ questions?
When he asked why I was inquiring, I said: “All these things add value to the customer’s experience.”
Our Customers Love AutoAid!
Our crew at AutoAid gets excited every time there is a notice of a new review. We rarely receive a negative post, but when it has happened, we address it immediately, hoping to rectify the situation as soon as possible. A great many of our customers who write testimonials for us are thrilled with the help they have received.
We wanted to share a few of the many five-star reviews we’ve gotten from our customers this year, not to brag, but rather to showcase our automotive repair shop. These positive reviews highlight the quality of our services, the expertise of our team members, and our honest and fair business practices:
“First time here, so wasn’t sure what to expect. Went by the AAA recommendation and the online reviews. They exceeded my expectations. Dave was fantastic, and showed me what I thought might be a major problem, was something else altogether. The work was done in 1 day. Best part is they do a car check and email you what you might need, but absolutely no upsell. Will definitely recommend to my neighbors and friends and will obviously be back as needed.”
“I left my car here to be inspected and I was not let down. I got a whole scale on [the] condition [of] the vehicle and they even sent me pictures. I was in the car industry for about 5 years and the service they give is by far the best. The techs are working on my car now but Dave was super friendly and helpful and letting me know the diagnosis of my car. I appreciate the hard work and care they give to the customer. I highly recommend this place if you want things done correctly. Thank you AutoAid and Dave for being genuinely great people.”
“This is tip top of the line shop worthy of all the star rating that I've given. In the most crucial moments which may seem stressful, this shop was all the guidance I required. Truly efficient professionals in their trade. Knowledgeable, friendly environment, and yes, a great place to call 10/10 for my car's maintenance, repair (reasonably priced), with text / email updates of your vehicle's repairs accompanied by visual and professional explanations. Thank you for your hard work! Thank you, Debbie, vehicle techs and David for great, honest customer service. AAA recommended at the right time!”
I have been coming here for 4 years and AutoAid is my trusted mechanic. I recommend for everyone to come here. The facility is clean, everyone is helpful and courteous, and they are timely, skilled workers. Having car issues is never fun, but I know I can trust AutoAid to take care of me (and of course, my car).”
These are only a few of the many positive reviews we have received. Check us out on Yelp! (we just received the "People Love Us On Yelp" award for the 5th consecutive year!), read our more than 100 reviews on Google, or visit our website’s Reviews page, and find our more about how we treat and what we provide to our customers.
About Our Shop
If you’re new to our blog and haven’t heard of us, you may not know that AutoAid has been a AAA Approved Auto Repair and Customer Service Award Winner for close to four decades. How do we do it? By treating our customers with the same kindness, consideration and courtesy that we want to be treated with by others. It’s that simple.
We put in the extra effort to make our customers feel special. We are continually refining our services, proving that attention to detail, exceeding expectations, and providing added-value perks such as our free digital inspection of your car or truck, clean restrooms and a comfortable waiting area, create the perfect environment for long-term customer relationships.
Since 1979, AutoAid has built its reputation on being transparent in how we conduct business. Whether you need battery replacement; a tune up; check engine light diagnostics; engine or AC repair; brake and light inspection; an oil change; tire installation, balancing or repair; windshield replacement; or a smog check, we can help you. Plus, we offer a three-year, 36,000 miles warranty on all new installed parts.
We make it easy for our clients by providing all of these comprehensive automotive services under one roof. You can also make your appointments through our online scheduling system or ask us a general question on our Contact form. Ask us for a quote on any auto repair and we’ll typically get back to you with two hours.
AutoAid is centrally located in the San Fernando Valley community of Van Nuys, near major roads and freeway exits. We are open on Mondays through Thursdays, 7:30 a.m. to 5:30 p.m. and Fridays 7:30 a.m. to 5:00 p.m. We can be reached via phone at 818-305-6632. Contact us today and find out how our family owned and operated shop can be the best thing that ever happened to your vehicle.