Van Nuys Auto Repair & Service Center

I am not a fan of car problems. I am a fan of a mechanic who makes it easier when it's time to get service on my car. I actually found AutoAid on Yelp, and saw that it was approved by the AAA, so I decided to give it a try. Their customer service is top-notch, they run a very organized shop, and the waiting room is very clean and does not smell of engine oil or exhaust one bit. They even like to make sure you're comfortable-- "Is it too cold in here?" "Would you like a pastry with your tea?"They also offer all kinds of deals and coupons all the time and send you a cheesy joke by email just about every day. You get a little rewards card that racks up points for bonus service or other deals, with each dollar you spend there.Every time I go to get my oil changed, it does seem like there is some other service they want to offer you... but they do show you the evidence, and then you realize that you really had been neglecting that part of your car unawares. After all, it isn't good to go driving around with a filthy cabin air filter or nearly worn-down tires. Yes, it did end up being very expensive, but it will save me a lot of hassle and probably money in the long run.Per is the main guy I do business with when I go there. He's like an old-fashioned auto repairman, and he's serious about making sure the customer is happy. When I had to get a rental car, they helped me out by arranging for it. Plus, it was about 50% off Enterprise's usual daily rental price. I'd definitely recommend taking your car here for your next service. They can even recommend a good body shop too-- the one next door.

Fast, honest, reasonably priced, thorough

Very prompt and efficient work. Ray Roe

Great experience all around. Professional, courteous, and prompt.

AutoAid is a breath of fresh air compared to the corporate big chain auto repair alternatives in the area. For the first year or two of my living in California I was always worried and had anxiety every time my car had even a minor issue, because I dreaded having to take it in. I'm from Kansas City, and I had a good relationship with a great mechanic there, but had not had any luck finding the right place out here. I took my car to PepBoys a couple of times out of necessity, but never had a very good experience with them. Half of the time the repair wouldn't fix it and I'd be back in within a week, and none of their staff were every very friendly or treated me very well.So I hit the review sites looking for a better choice. I called a couple of places that had fairly good reviews, but didn't get very good response - either they were very rude to me on the phone or they said it would take them several days before they could see my car.I called AutoAid, and immediately had a good vibe about them. It's also very close to my house, and they told me they would gladly give me a ride home when I dropped my car off (PepBoys has never done that even though I live even closer to them). I was pleasantly surprised by the cleanliness of their little shop - even the bathroom is always very clean. All of their employees are friendly, and legitimately care about every one of their customers. They got my car fixed quickly, correctly, and for a reasonable price.My first experience with them was about a year and half ago, and I have taken my car to them every single time since, both for larger fixes and simple oil changes. Jack and David (father/son owner team) both are honest men that put their heart and soul into running a great business - the family has been doing this in the same location since the 70's. Per, one of the main mechanics, is also a friendly man who is wonderful to work with, and does the job right. It's important for all of us to keep supporting this kind of local small business!I highly recommend AutoAid to everyone. I cannot promise they will always be "dirt cheap", but they are honest and reasonable (they offer a great customer rewards program and give AAA discount as a AAA certified mechanic), and I have been 100% happy with them every single time I've been there.

We brought our 2003 PT Cruiser GT to several other mechanics, including the dealership, and no-one was able to diagnose a difficult intermittent problem causing the car to stall while driving.AutoAid's expert mechanics were able to diagnose the problem on the first day - they clearly did the inspection and diagnosis they promised, where other's just gave us lip service. But they didn't stop there - they fought with the manufacturer for weeks to obtain the correct parts, identifying problems with parts sent from the dealership before installing them, and eventually resolving all of the issues we had.The car runs like a champ now, and my wife is thrilled that we get to keep her birthday present from several years ago (I was about to give up and sell the car for salvage before we found AutoAid).Thanks Per & David!

Great service, as always! Friendly, fast, efficient, and done right!

Professional, friendly, reliable, reasonable rates, prompt, thorough.

Great work. My car of 13 years is running great. Thanks David.

as always, great service, nice people,my car is running better than before