Well let's see what can I say, first of all Pere was great in setting up the appointment, so I could leave the car and walk to work. I left the list with Pere and asked him to confirm it as the arrangements had already been discussed. I called mid morning and was pleased but not surprised that everything had been handled perfectly. My oil was changed the information on the gizmo in the trunk was done and so was the rear bumper estimate . Also you put air in the tires! So I have nothing to complain about as you always take such good care of me and my auto repairs, maintenance and problem solving. I keep telling people how great your service is and I am so glad that I discovered you by sheer accident a few years back.