Again, as has been the case in the past, My experience was extraordinary and positive. The took extra care in working on my car, including performing preventative maintenance where they felt it was important. The other day I brought my wife's car in because the battery had died. The kept it for two days, tested the system, found nothing wrong, other than the car had sat for a few weeks.. and returned the car ....with no cost to us. Yes, they have serviced the car before, but an agency would have hit us with a stiff bill..... And Did I mention that they are nice people?? The are!!.