California Auto Repair Bill of Rights

California Auto Body Repair Consumer Bill of Rights

When your car is damaged in an auto accident, the most important thing -- after getting over the personal trauma -- is to get you and your car back on the road safely and getting your life back to normal. But sometimes insurance companies don’t have the same goal in mind. They might tell you things or try to manipulate you in a way that is more about saving them money than getting your car repaired correctly. That is why it is so important that you be aware of and understand the rights and choices you have under the law regarding getting your car repaired after an accident. These laws are all part of the California Auto Body Repair Consumer Bill of Rights.

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Auto Body Repair Consumer Bill of Rights

This act was passed in California in August of 2009 for the sole purpose of educating consumers. It spells out what you should expect from your insurance company when getting your car fixed after an accident. If insurance companies don’t do all the following, your insurance company may be violating the California Auto Body Repair Consumer Bill of Rights law. Here’s what the law requires:

  • You and you alone have the right to decide which auto body shop you take your car to for repairs. Insurance agencies are forbidden from directing or requiring you to take your car anywhere. That means if you want to take your car to AutoAid, and we’re not on your insurance company’s “preferred” list, you can still bring it to us.
  • Auto body and auto repair shops are required by law to give you an itemized written estimate for auto body repairs. They’re also required to give you a detailed invoice that includes an itemized list of labor, the price of the parts, and the total price for the work performed. The estimate and invoice must also show all parts as new, used, aftermarket, reconditioned or rebuilt.
  • You also have rights when it comes to towing and rental options when your vehicle's being repaired. Insurance agencies are required to give you all this information so that you can take advantage of all the services that your policy says you can as they become necessary.
  • Your insurance agency is also required to give you the toll-free phone numbers and websites to report suspected fraud, problems, complaints, etc.
  • Finally, insurance agencies aren’t allowed to prevent you from getting an estimate for the damages to your vehicle and the repairs necessary to fix it. You can get these estimates from the auto body and auto repair shop of your choice -- such as AutoAid.

Here at AutoAid, we want you to feel comfortable when you get back on the road. We fix your car efficiently and quickly and always give you the necessary information you need for your car. We also always want you to be aware of your options and rights when dealing with your insurance agency.

Don’t take a chance on another auto body shop or fail to question your insurance agency if something seems off. Here at AutoAid, we believe that when you are an educated consumer who is aware of your options under the California Auto Body Repair Consumer Bill of Rights, your car will be repaired properly and you’ll be happier with the result.

If you’ve been in an accident and your insurance company is making things difficult for you, call us and we can deal with them on your behalf. And of course, if you need help with your car repair, please call AutoAid at 818-305-6632 or make an appointment online. We’re here to help you and your car get back on the road safely.